Adware, malware, spyware, hijacker discussion and information

[Gain Knowledge]  [Install Prevention]  [Maintain Security]  [Spyware Removal Help]


It is currently Fri May 24, 2013 9:44 pm

All times are UTC - 7 hours


Forum rules


ATTN:!! Only users pre-approved by TeMerc may offer help and assistance in malware removal. Any and all unauthorized posts will be removed without notice. Please read this thread for proper HijackThis! installation.



Post new topic Reply to topic  [ 6 posts ] 
Author Message
 Post subject: Need help removing malware - have tried AV programs
PostPosted: Tue Sep 28, 2010 4:28 pm 
Offline

Joined: Mon Sep 27, 2010 4:12 pm
Posts: 16
Hi, I am having problems removing malware from an old hp desktop I got from work. I guess I will start with the HijackThis log in case you see anything right away, the description of the problem is below that:

Logfile of HijackThis v1.99.1
Scan saved at 8:25:39 PM, on 9/26/2010
Platform: Windows XP SP3 (WinNT 5.01.2600)
MSIE: Internet Explorer v7.00 (7.00.6000.17080)

Running processes:
C:\WINDOWS\System32\smss.exe
C:\WINDOWS\system32\winlogon.exe
C:\WINDOWS\system32\services.exe
C:\WINDOWS\system32\lsass.exe
C:\WINDOWS\system32\svchost.exe
C:\Program Files\Symantec\Symantec Endpoint Protection\Smc.exe
C:\WINDOWS\system32\svchost.exe
C:\Program Files\Common Files\Symantec Shared\ccSvcHst.exe
C:\WINDOWS\Explorer.EXE
C:\Program Files\Symantec\Symantec Endpoint Protection\Rtvscan.exe
C:\Program Files\Symantec\Symantec Endpoint Protection\SmcGui.exe
C:\WINDOWS\system32\ctfmon.exe
C:\Program Files\Hijackthis\HijackThis.exe

R0 - HKCU\Software\Microsoft\Internet Explorer\Main,Start Page = http://www.hp.com
R1 - HKLM\Software\Microsoft\Internet Explorer\Main,Default_Page_URL = http://go.microsoft.com/fwlink/?LinkId=69157
R1 - HKLM\Software\Microsoft\Internet Explorer\Main,Default_Search_URL = http://go.microsoft.com/fwlink/?LinkId=54896
R1 - HKLM\Software\Microsoft\Internet Explorer\Main,Search Page = http://go.microsoft.com/fwlink/?LinkId=54896
R0 - HKLM\Software\Microsoft\Internet Explorer\Main,Start Page = http://go.microsoft.com/fwlink/?LinkId=69157
F2 - REG:system.ini: UserInit=C:\WINDOWS\system32\Userinit.exe
O2 - BHO: AcroIEHelperStub - {18DF081C-E8AD-4283-A596-FA578C2EBDC3} - C:\Program Files\Common Files\Adobe\Acrobat\ActiveX\AcroIEHelperShim.dll
O2 - BHO: JQSIEStartDetectorImpl - {E7E6F031-17CE-4C07-BC86-EABFE594F69C} - C:\Program Files\Java\jre6\lib\deploy\jqs\ie\jqs_plugin.dll
O4 - HKLM\..\Run: [High Definition Audio Property Page Shortcut] HDAShCut.exe
O4 - HKLM\..\Run: [PTHOSTTR] C:\Program Files\HPQ\HP ProtectTools Security Manager\PTHOSTTR.EXE /Start
O4 - HKLM\..\Run: [PDF Complete] "C:\Program Files\PDF Complete\pdfsty.exe"
O4 - HKLM\..\Run: [SetRefresh] C:\Program Files\Compaq\SetRefresh\SetRefresh.exe
O4 - HKLM\..\Run: [LayoutM] KLayMgr.exe
O4 - HKLM\..\Run: [DLA] C:\WINDOWS\System32\DLA\DLACTRLW.EXE
O4 - HKLM\..\Run: [ISUSScheduler] "C:\Program Files\Common Files\InstallShield\UpdateService\issch.exe" -start
O4 - HKLM\..\Run: [ccApp] "C:\Program Files\Common Files\Symantec Shared\ccApp.exe"
O4 - HKLM\..\Run: [igfxtray] C:\WINDOWS\system32\igfxtray.exe
O4 - HKLM\..\Run: [igfxhkcmd] C:\WINDOWS\system32\hkcmd.exe
O4 - HKLM\..\Run: [igfxpers] C:\WINDOWS\system32\igfxpers.exe
O4 - HKLM\..\Run: [RTHDCPL] RTHDCPL.EXE
O4 - HKLM\..\Run: [ISUSPM Startup] c:\PROGRA~1\COMMON~1\INSTAL~1\UPDATE~1\isuspm.exe -startup
O4 - HKLM\..\Run: [PMBVolumeWatcher] C:\Program Files\Sony\PMB\PMBVolumeWatcher.exe
O4 - HKLM\..\Run: [Malwarebytes Anti-Malware (reboot)] "C:\Program Files\Malwarebytes' Anti-Malware\mbam.exe" /runcleanupscript
O4 - HKLM\..\RunOnce: [Malwarebytes' Anti-Malware] C:\Program Files\Malwarebytes' Anti-Malware\mbamgui.exe /install /silent
O4 - HKCU\..\Run: [ctfmon.exe] C:\WINDOWS\system32\ctfmon.exe
O4 - HKCU\..\Run: [Google Update] "C:\Documents and Settings\Administrator\Local Settings\Application Data\Google\Update\GoogleUpdate.exe" /c
O4 - HKCU\..\Run: [EPSON Stylus NX400 Series] C:\WINDOWS\System32\spool\DRIVERS\W32X86\3\E_FATIEGA.EXE /FU "C:\WINDOWS\TEMP\E_S15.tmp" /EF "HKCU"
O4 - HKCU\..\RunOnce: [FlashPlayerUpdate] C:\WINDOWS\system32\Macromed\Flash\FlashUtil10c.exe
O4 - Global Startup: Sonic CinePlayer Quick Launch.lnk = C:\Program Files\Common Files\Sonic Shared\CineTray.exe
O8 - Extra context menu item: Add to &Evernote - res://C:\Program Files\Evernote\Evernote3.5\enbar.dll/2000
O9 - Extra button: Add to Evernote - {E0B8C461-F8FB-49b4-8373-FE32E92528A6} - C:\Program Files\Evernote\Evernote3.5\enbar.dll
O9 - Extra 'Tools' menuitem: Add to Evernote - {E0B8C461-F8FB-49b4-8373-FE32E92528A6} - C:\Program Files\Evernote\Evernote3.5\enbar.dll
O9 - Extra button: (no name) - {e2e2dd38-d088-4134-82b7-f2ba38496583} - %windir%\Network Diagnostic\xpnetdiag.exe (file missing)
O9 - Extra 'Tools' menuitem: @xpsp3res.dll,-20001 - {e2e2dd38-d088-4134-82b7-f2ba38496583} - %windir%\Network Diagnostic\xpnetdiag.exe (file missing)
O9 - Extra button: Messenger - {FB5F1910-F110-11d2-BB9E-00C04F795683} - C:\Program Files\Messenger\msmsgs.exe
O9 - Extra 'Tools' menuitem: Windows Messenger - {FB5F1910-F110-11d2-BB9E-00C04F795683} - C:\Program Files\Messenger\msmsgs.exe
O11 - Options group: [INTERNATIONAL] International*
O16 - DPF: {44990301-3C9D-426D-81DF-AAB636FA4345} (Symantec Script Runner Class) - https://www-secure.symantec.com/techsup ... gctlsr.cab
O16 - DPF: {6E32070A-766D-4EE6-879C-DC1FA91D2FC3} (MUWebControl Class) - http://update.microsoft.com/microsoftup ... 5768741265
O16 - DPF: {E2883E8F-472F-4FB0-9522-AC9BF37916A7} - http://platformdl.adobe.com/NOS/getPlusPlus/1.6/gp.cab
O20 - Winlogon Notify: dimsntfy - %SystemRoot%\System32\dimsntfy.dll (file missing)
O20 - Winlogon Notify: igfxcui - C:\WINDOWS\SYSTEM32\igfxdev.dll
O20 - Winlogon Notify: WgaLogon - C:\WINDOWS\SYSTEM32\WgaLogon.dll
O21 - SSODL: WPDShServiceObj - {AAA288BA-9A4C-45B0-95D7-94D524869DB5} - C:\WINDOWS\system32\WPDShServiceObj.dll
O23 - Service: ArcSoft Connect Daemon (ACDaemon) - ArcSoft Inc. - C:\Program Files\Common Files\ArcSoft\Connection Service\Bin\ACService.exe
O23 - Service: Symantec Event Manager (ccEvtMgr) - Unknown owner - C:\Program Files\Common Files\Symantec Shared\ccSvcHst.exe" /h ccCommon (file missing)
O23 - Service: Symantec Settings Manager (ccSetMgr) - Unknown owner - C:\Program Files\Common Files\Symantec Shared\ccSvcHst.exe" /h ccCommon (file missing)
O23 - Service: Google Update Service (gupdate) (gupdate) - Unknown owner - C:\Program Files\Google\Update\GoogleUpdate.exe" /svc (file missing)
O23 - Service: HP WMI Interface (hpqwmi) - Hewlett-Packard Development Company, L.P. - C:\Program Files\HPQ\Shared\hpqwmi.exe
O23 - Service: Java Quick Starter (JavaQuickStarterService) - Unknown owner - C:\Program Files\Java\jre6\bin\jqs.exe" -service -config "C:\Program Files\Java\jre6\lib\deploy\jqs\jqs.conf (file missing)
O23 - Service: LiveUpdate - Symantec Corporation - C:\PROGRA~1\Symantec\LIVEUP~1\LUCOMS~1.EXE
O23 - Service: PDF Document Manager (pdfcDispatcher) - PDF Complete Inc - C:\Program Files\PDF Complete\pdfsvc.exe
O23 - Service: PMBDeviceInfoProvider - Sony Corporation - C:\Program Files\Sony\PMB\PMBDeviceInfoProvider.exe
O23 - Service: Symantec Management Client (SmcService) - Symantec Corporation - C:\Program Files\Symantec\Symantec Endpoint Protection\Smc.exe
O23 - Service: Symantec Network Access Control (SNAC) - Symantec Corporation - C:\Program Files\Symantec\Symantec Endpoint Protection\SNAC.EXE
O23 - Service: Symantec Endpoint Protection (Symantec AntiVirus) - Symantec Corporation - C:\Program Files\Symantec\Symantec Endpoint Protection\Rtvscan.exe


The main symptom after I was infected is that Windows will not start at all in normal mode, only safe mode. The computer came with Symantec Endpoint Protection, when opened in safe mode, it displays an error message: "File system auto-protect is not functioning correctly. Your protectection definitons may be damaged or your product installation may be corrupt". I ran a scan with SEC, came up with several trojans etc., which were quarantined, but I got an error message when I tried to permanently delete them. Windows still will not start. The scan log from Symantec is attached.

I then downloaded Malwarebytes, ran a scan and came up with even more and different viruses, here is the log from that:

Malwarebytes' Anti-Malware 1.46
http://www.malwarebytes.org

Database version: 4706

Windows 5.1.2600 Service Pack 3 (Safe Mode)
Internet Explorer 7.0.5730.13

9/26/2010 8:38:17 PM
mbam-log-2010-09-26 (20-38-17).txt

Scan type: Quick scan
Objects scanned: 132382
Time elapsed: 7 minute(s), 30 second(s)

Memory Processes Infected: 0
Memory Modules Infected: 0
Registry Keys Infected: 1
Registry Values Infected: 3
Registry Data Items Infected: 0
Folders Infected: 1
Files Infected: 13

Memory Processes Infected:
(No malicious items detected)

Memory Modules Infected:
(No malicious items detected)

Registry Keys Infected:
HKEY_LOCAL_MACHINE\SOFTWARE\AnVi (Rogue.AnVi) -> Quarantined and deleted successfully.

Registry Values Infected:
HKEY_CURRENT_USER\SOFTWARE\24d1ca9a-a864-4f7b-86fe-495eb56529d8 (Malware.Trace) -> Quarantined and deleted successfully.
HKEY_CURRENT_USER\SOFTWARE\7bde84a2-f58f-46ec-9eac-f1f90fead080 (Malware.Trace) -> Quarantined and deleted successfully.
HKEY_CURRENT_USER\SOFTWARE\Microsoft\Windows\CurrentVersion\Run\dfrgsnapnt.exe (Trojan.Downloader) -> Quarantined and deleted successfully.

Registry Data Items Infected:
(No malicious items detected)

Folders Infected:
C:\Program Files\AnVi (Rogue.AntiVirus) -> Quarantined and deleted successfully.

Files Infected:
C:\Documents and Settings\Administrator\Application Data\hotfix.exe (Rogue.MultipleAV) -> Quarantined and deleted successfully.
C:\Documents and Settings\Administrator\Local Settings\Temp\asd9.tmp.exe (Trojan.FakeAlert) -> Quarantined and deleted successfully.
C:\Documents and Settings\Administrator\Local Settings\Temp\CD.tmp (Rootkit.TDSS) -> Quarantined and deleted successfully.
C:\Documents and Settings\Administrator\Local Settings\Temp\CF.tmp (Rootkit.TDSS) -> Quarantined and deleted successfully.
C:\Documents and Settings\Administrator\Local Settings\Temp\tmp22.exe (Trojan.Agent.Gen) -> Quarantined and deleted successfully.
C:\Documents and Settings\Administrator\Local Settings\Temp\wscsvc32.exe (Trojan.FakeAlert) -> Quarantined and deleted successfully.
C:\Documents and Settings\Administrator\Desktop\nudetube.com.lnk (Rogue.Link) -> Quarantined and deleted successfully.
C:\Documents and Settings\Administrator\Desktop\pornotube.com.lnk (Rogue.Link) -> Quarantined and deleted successfully.
C:\Documents and Settings\Administrator\Desktop\spam001.exe (Malware.Trace) -> Quarantined and deleted successfully.
C:\Documents and Settings\Administrator\Desktop\spam003.exe (Malware.Trace) -> Quarantined and deleted successfully.
C:\Documents and Settings\Administrator\Desktop\troj000.exe (Malware.Trave) -> Quarantined and deleted successfully.
C:\Documents and Settings\Administrator\Desktop\youporn.com.lnk (Rogue.Link) -> Quarantined and deleted successfully.
C:\Documents and Settings\Administrator\Local Settings\Temp\hgksfg.bat (Malware.Trace) -> Quarantined and deleted successfully.


However, after cleaning with Malwarebytes, Windows still will not start. Ran another full scan and this time it didn't find anything but the problem remains. Here is the "clean" MB scan:

Malwarebytes' Anti-Malware 1.46
http://www.malwarebytes.org

Database version: 4706

Windows 5.1.2600 Service Pack 3 (Safe Mode)
Internet Explorer 7.0.5730.13

9/27/2010 7:21:08 PM
mbam-log-2010-09-27 (19-21-08).txt

Scan type: Full scan (C:\|)
Objects scanned: 172536
Time elapsed: 21 minute(s), 54 second(s)

Memory Processes Infected: 0
Memory Modules Infected: 0
Registry Keys Infected: 0
Registry Values Infected: 0
Registry Data Items Infected: 0
Folders Infected: 0
Files Infected: 0

Memory Processes Infected:
(No malicious items detected)

Memory Modules Infected:
(No malicious items detected)

Registry Keys Infected:
(No malicious items detected)

Registry Values Infected:
(No malicious items detected)

Registry Data Items Infected:
(No malicious items detected)

Folders Infected:
(No malicious items detected)

Files Infected:
(No malicious items detected)


Then did the HijackThis scan that is above.

Any help on this would be greatly appreciated, thanks very much.


Attachments:
sec scan log.csv [5.67 KiB]
Downloaded 59 times

IP:
top
Top
 Profile Send private message  
 
 Post subject: Re: Need help removing malware - have tried AV programs
PostPosted: Tue Sep 28, 2010 11:11 pm 
Offline
Site Admin
Site Admin
User avatar

Joined: Fri Jan 28, 2005 5:16 pm
Posts: 15966
Location: PHX, AZ
Hello and w^* to Temerc Internet Countermeasures.

I see plenty of references to TDDSS rootkit in the Malwarebytes log, so let's run ComboFix.

Download from the link below:
http://www.bleepingcomputer.com/combofi ... e-combofix

Scroll down some, there will be two direct download links

* IMPORTANT !!! Save ComboFix.exe to your Desktop
  • Disable your AntiVirus and AntiSpyware applications, usually via a right click on the System Tray icon. They may otherwise interfere with our tools
  • Double click on ComboFix.exe & follow the prompts.
  • As part of it's process, ComboFix will check to see if the Microsoft Windows Recovery Console is installed. With malware infections being as they are today, it's strongly recommended to have this pre-installed on your machine before doing any malware removal. It will allow you to boot up into a special recovery/repair mode that will allow us to more easily help you should your computer have a problem after an attempted removal of malware.
  • Follow the prompts to allow ComboFix to download and install the Microsoft Windows Recovery Console, and when prompted, agree to the End-User License Agreement to install the Microsoft Windows Recovery Console.


**Please note: If the Microsoft Windows Recovery Console is already installed, ComboFix will continue it's malware removal procedures.

Image


Once the Microsoft Windows Recovery Console is installed using ComboFix, you should see the following message:

Image


Click on Yes, to continue scanning for malware.

When finished, it shall produce a log for you. Please include the C:\ComboFix.txt in your next reply.

_________________
Image



IP:
top
Top
 Profile Send private message  
 
 Post subject: Re: Need help removing malware - have tried AV programs
PostPosted: Wed Sep 29, 2010 5:50 pm 
Offline

Joined: Mon Sep 27, 2010 4:12 pm
Posts: 16
Alright! After Combo Fix did it's thing, Windows starts in normal mode, Antivirus appears to be working. Here is the log:
Thanks!

ComboFix 10-09-29.01 - Administrator 09/27/2010 19:14:16.1.2 - x86
Microsoft Windows XP Professional 5.1.2600.3.1252.1.1033.18.1015.521 [GMT -4:00]
Running from: c:\documents and settings\Administrator\Desktop\ComboFix.exe
AV: Symantec Endpoint Protection *On-access scanning disabled* (Updated) {FB06448E-52B8-493A-90F3-E43226D3305C}
FW: Symantec Endpoint Protection *disabled* {BE898FE3-CD0B-4014-85A9-03DB9923DDB6}
.
PEV Error: CookiesFile

((((((((((((((((((((((((((((((((((((((( Other Deletions )))))))))))))))))))))))))))))))))))))))))))))))))
.

c:\documents and settings\Administrator\Application Data\EurekaLog
c:\documents and settings\Administrator\Application Data\EurekaLog\RiffTrax\RiffTrax_HP14028136761.elf

Infected copy of c:\windows\system32\drivers\pci.sys was found and disinfected
Restored copy from - Kitty had a snack :p
.
((((((((((((((((((((((((( Files Created from 2010-08-27 to 2010-09-27 )))))))))))))))))))))))))))))))
.

2010-09-27 23:54 . 2010-09-27 23:54 -------- d-----w- c:\documents and settings\NetworkService\Local Settings\Application Data\Adobe
2010-09-27 00:26 . 2010-09-27 00:26 -------- d-----w- c:\documents and settings\Administrator\Application Data\Malwarebytes
2010-09-27 00:26 . 2010-04-29 19:39 38224 ----a-w- c:\windows\system32\drivers\mbamswissarmy.sys
2010-09-27 00:26 . 2010-09-27 00:26 -------- d-----w- c:\program files\Malwarebytes' Anti-Malware
2010-09-27 00:26 . 2010-09-27 00:26 -------- d-----w- c:\documents and settings\All Users\Application Data\Malwarebytes
2010-09-27 00:26 . 2010-04-29 19:39 20952 ----a-w- c:\windows\system32\drivers\mbam.sys

.
(((((((((((((((((((((((((((((((((((((((( Find3M Report ))))))))))))))))))))))))))))))))))))))))))))))))))))
.
2010-09-27 00:18 . 2010-04-21 01:33 1324 ----a-w- c:\windows\system32\d3d9caps.dat
2010-08-17 13:17 . 2004-08-04 07:56 58880 ----a-w- c:\windows\system32\spoolsv.exe
2010-08-14 15:32 . 2010-08-14 15:31 -------- d-----w- c:\program files\Garmin
2010-08-14 15:32 . 2010-08-14 15:32 -------- d-----w- c:\program files\DIFX
2010-07-22 15:49 . 2004-08-04 07:56 590848 ----a-w- c:\windows\system32\rpcrt4.dll
2010-07-22 05:57 . 2009-06-23 15:34 5120 ----a-w- c:\windows\system32\xpsp4res.dll
2010-06-30 12:31 . 2004-08-04 07:56 149504 ----a-w- c:\windows\system32\schannel.dll
.

((((((((((((((((((((((((((((((((((((( Reg Loading Points ))))))))))))))))))))))))))))))))))))))))))))))))))
.
.
*Note* empty entries & legit default entries are not shown
REGEDIT4

[HKEY_CURRENT_USER\SOFTWARE\Microsoft\Windows\CurrentVersion\Run]
"Google Update"="c:\documents and settings\Administrator\Local Settings\Application Data\Google\Update\GoogleUpdate.exe" [2009-09-23 133104]

[HKEY_CURRENT_USER\SOFTWARE\Microsoft\Windows\CurrentVersion\RunOnce]
"FlashPlayerUpdate"="c:\windows\system32\Macromed\Flash\FlashUtil10c.exe" [2009-07-18 257440]

[HKEY_LOCAL_MACHINE\SOFTWARE\Microsoft\Windows\CurrentVersion\Run]
"High Definition Audio Property Page Shortcut"="HDAShCut.exe" [2005-01-07 61952]
"PTHOSTTR"="c:\program files\HPQ\HP ProtectTools Security Manager\PTHOSTTR.EXE" [2005-10-04 86016]
"PDF Complete"="c:\program files\PDF Complete\pdfsty.exe" [2005-03-07 276480]
"SetRefresh"="c:\program files\Compaq\SetRefresh\SetRefresh.exe" [2003-11-20 525824]
"LayoutM"="KLayMgr.exe" [2004-08-17 45056]
"DLA"="c:\windows\System32\DLA\DLACTRLW.EXE" [2005-09-28 122940]
"ISUSScheduler"="c:\program files\Common Files\InstallShield\UpdateService\issch.exe" [2004-07-27 81920]
"ccApp"="c:\program files\Common Files\Symantec Shared\ccApp.exe" [2008-02-01 115560]
"igfxtray"="c:\windows\system32\igfxtray.exe" [2005-09-20 94208]
"igfxhkcmd"="c:\windows\system32\hkcmd.exe" [2005-09-20 77824]
"igfxpers"="c:\windows\system32\igfxpers.exe" [2005-09-20 114688]
"RTHDCPL"="RTHDCPL.EXE" [2005-09-22 14854144]
"ISUSPM Startup"="c:\progra~1\COMMON~1\INSTAL~1\UPDATE~1\isuspm.exe" [2004-07-27 221184]
"PMBVolumeWatcher"="c:\program files\Sony\PMB\PMBVolumeWatcher.exe" [2009-11-04 597792]
"Malwarebytes Anti-Malware (reboot)"="c:\program files\Malwarebytes' Anti-Malware\mbam.exe" [2010-04-29 1090952]

[HKEY_USERS\.DEFAULT\Software\Microsoft\Windows\CurrentVersion\RunOnce]
"RunNarrator"="Narrator.exe" [2008-04-14 53760]

c:\documents and settings\All Users\Start Menu\Programs\Startup\
Sonic CinePlayer Quick Launch.lnk - c:\program files\Common Files\Sonic Shared\CineTray.exe [2005-10-15 114688]

[HKEY_LOCAL_MACHINE\SYSTEM\CurrentControlSet\Control\SafeBoot\Minimal\ccEvtMgr]
@="Service"

[HKEY_LOCAL_MACHINE\SYSTEM\CurrentControlSet\Control\SafeBoot\Minimal\ccSetMgr]
@="Service"

[HKEY_LOCAL_MACHINE\SYSTEM\CurrentControlSet\Control\SafeBoot\Minimal\Symantec Antivirus]
@="Service"

[HKEY_LOCAL_MACHINE\software\microsoft\security center\Monitoring\SymantecAntiVirus]
"DisableMonitoring"=dword:00000001

[HKLM\~\services\sharedaccess\parameters\firewallpolicy\standardprofile]
"EnableFirewall"= 0 (0x0)

[HKLM\~\services\sharedaccess\parameters\firewallpolicy\standardprofile\AuthorizedApplications\List]
"%windir%\\system32\\sessmgr.exe"=
"c:\\Program Files\\Symantec\\Symantec Endpoint Protection\\Smc.exe"=
"c:\\Program Files\\Symantec\\Symantec Endpoint Protection\\SNAC.EXE"=
"c:\\Program Files\\Common Files\\Symantec Shared\\ccApp.exe"=
"%windir%\\Network Diagnostic\\xpnetdiag.exe"=

R2 pdfcDispatcher;PDF Document Manager;c:\program files\PDF Complete\pdfsvc.exe [6/23/2009 12:51 PM 476160]
R2 PMBDeviceInfoProvider;PMBDeviceInfoProvider;c:\program files\Sony\PMB\PMBDeviceInfoProvider.exe [10/24/2009 3:18 AM 360224]
S0 umtxylie;umtxylie;c:\windows\system32\drivers\flqwc.sys --> c:\windows\system32\drivers\flqwc.sys [?]
S2 gupdate;Google Update Service (gupdate);c:\program files\Google\Update\GoogleUpdate.exe [5/7/2010 9:13 PM 136176]
S3 COH_Mon;COH_Mon;c:\windows\system32\drivers\COH_Mon.sys [5/29/2007 1:55 PM 23888]
S3 EraserUtilRebootDrv;EraserUtilRebootDrv;\??\c:\program files\Common Files\Symantec Shared\EENGINE\EraserUtilRebootDrv.sys --> c:\program files\Common Files\Symantec Shared\EENGINE\EraserUtilRebootDrv.sys [?]

--- Other Services/Drivers In Memory ---

*Deregistered* - EraserUtilDrv11010
.
Contents of the 'Scheduled Tasks' folder

2010-09-27 c:\windows\Tasks\GoogleUpdateTaskMachineCore.job
- c:\program files\Google\Update\GoogleUpdate.exe [2010-05-08 18:48]

2010-09-22 c:\windows\Tasks\GoogleUpdateTaskMachineUA.job
- c:\program files\Google\Update\GoogleUpdate.exe [2010-05-08 18:48]

2010-04-11 c:\windows\Tasks\GoogleUpdateTaskUserS-1-5-21-81077405-3077070030-4194218421-500Core.job
- c:\documents and settings\Administrator\Local Settings\Application Data\Google\Update\GoogleUpdate.exe [2009-09-23 00:57]

2010-09-22 c:\windows\Tasks\GoogleUpdateTaskUserS-1-5-21-81077405-3077070030-4194218421-500UA.job
- c:\documents and settings\Administrator\Local Settings\Application Data\Google\Update\GoogleUpdate.exe [2009-09-23 00:57]
.
.
------- Supplementary Scan -------
.
uStart Page = hxxp://www.hp.com
IE: Add to &Evernote - c:\program files\Evernote\Evernote3.5\enbar.dll/2000
IE: {{E0B8C461-F8FB-49b4-8373-FE32E92528A6} - {BC0E0A5D-AB5A-4fa4-A5FA-280E1D58EEEE} - c:\program files\Evernote\Evernote3.5\enbar.dll
.
- - - - ORPHANS REMOVED - - - -

SafeBoot-Symantec Antvirus



**************************************************************************

catchme 0.3.1398 W2K/XP/Vista - rootkit/stealth malware detector by Gmer, http://www.gmer.net
Rootkit scan 2010-09-27 19:20
Windows 5.1.2600 Service Pack 3 NTFS

scanning hidden processes ...

scanning hidden autostart entries ...

scanning hidden files ...

scan completed successfully
hidden files: 0

**************************************************************************

[HKEY_LOCAL_MACHINE\System\ControlSet001\Services\pdfcDispatcher]
"ImagePath"="c:\program files\PDF Complete\pdfsvc.exe /startedbyscm:66B66708-40E2BE4D-pdfcService"
.
Completion time: 2010-09-27 19:22:38
ComboFix-quarantined-files.txt 2010-09-27 23:22

Pre-Run: 61,628,964,864 bytes free
Post-Run: 62,103,236,608 bytes free

WindowsXP-KB310994-SP2-Pro-BootDisk-ENU.exe
[boot loader]
timeout=2
default=multi(0)disk(0)rdisk(0)partition(1)\WINDOWS
[operating systems]
c:\cmdcons\BOOTSECT.DAT="Microsoft Windows Recovery Console" /cmdcons
UnsupportedDebug="do not select this" /debug
multi(0)disk(0)rdisk(0)partition(1)\WINDOWS="Microsoft Windows XP Professional" /noexecute=optin /fastdetect

- - End Of File - - 87D154E0026F1E8F0B6D7B6D52520020



IP:
top
Top
 Profile Send private message  
 
 Post subject: Re: Need help removing malware - have tried AV programs
PostPosted: Wed Sep 29, 2010 11:16 pm 
Offline
Site Admin
Site Admin
User avatar

Joined: Fri Jan 28, 2005 5:16 pm
Posts: 15966
Location: PHX, AZ
That looks good, now lets get Malwarebytes going.

Please uninstall Malwarebytes via Add\Remove Programs applet.

Reboot the system.

Then run this clean up tool and allow a reboot when prompted. If this tool displays an error, continue on with reinstall please.
http://www.malwarebytes.org/mbam-clean.exe


Then reinstall Malwarebytes Anti-Malware via the link below from one of our trusted download sites(versions do not differ, registration unlocks PRO features):
http://malwarebytes.org/mbam-download.php

Note: Ignore all 'Recommended' or 'Sponsored' software which is prominently displayed, they are ads and we do not have any association with them.

Update and scan the system using the default 'Quick' scan option and paste the log back for my review. Also advise of any new or ongoing issues.

_________________
Image



IP:
top
Top
 Profile Send private message  
 
 Post subject: Re: Need help removing malware - have tried AV programs
PostPosted: Thu Sep 30, 2010 5:01 pm 
Offline

Joined: Mon Sep 27, 2010 4:12 pm
Posts: 16
All of the above done, here is the latest Malwarebytes log:

Malwarebytes' Anti-Malware 1.46
www.malwarebytes.org

Database version: 4725

Windows 5.1.2600 Service Pack 3
Internet Explorer 7.0.5730.13

9/29/2010 11:07:38 PM
mbam-log-2010-09-29 (23-07-38).txt

Scan type: Quick scan
Objects scanned: 132870
Time elapsed: 7 minute(s), 7 second(s)

Memory Processes Infected: 0
Memory Modules Infected: 0
Registry Keys Infected: 0
Registry Values Infected: 0
Registry Data Items Infected: 0
Folders Infected: 0
Files Infected: 0

Memory Processes Infected:
(No malicious items detected)

Memory Modules Infected:
(No malicious items detected)

Registry Keys Infected:
(No malicious items detected)

Registry Values Infected:
(No malicious items detected)

Registry Data Items Infected:
(No malicious items detected)

Folders Infected:
(No malicious items detected)

Files Infected:
(No malicious items detected)



IP:
top
Top
 Profile Send private message  
 
 Post subject: Re: Need help removing malware - have tried AV programs
PostPosted: Thu Sep 30, 2010 11:41 pm 
Offline
Site Admin
Site Admin
User avatar

Joined: Fri Jan 28, 2005 5:16 pm
Posts: 15966
Location: PHX, AZ
Thanks, how's the system running at this point?

_________________
Image



IP:
top
Top
 Profile Send private message  
 
Display posts from previous:  Sort by  
Post new topic Reply to topic  [ 6 posts ] 

All times are UTC - 7 hours


Who is online

Users browsing this forum: No registered users and 0 guests


You cannot post new topics in this forum
You cannot reply to topics in this forum
You cannot edit your posts in this forum
You cannot delete your posts in this forum
You cannot post attachments in this forum

Jump to:  

Who is online

Who is online In total there are 0 users online :: 0 registered, 0 hidden and 0 guests (based on users active over the past 5 minutes)
Most users ever online was 282 on Tue Sep 25, 2012 11:30 am

Users browsing this forum: No registered users and 0 guests

New posts    No new posts    Forum locked
cron
Powered by phpBB